1. Introduction
At Pro Detect Leak Detection, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our business, website, and services.
2. Information We Collect
We may collect personal information when you interact with us, including but not limited to:
• Contact Information: Name, phone number, email address, and postal address.
• Job Details: Information related to your property, job specifications, and service requirements.
• Payment Information: Credit card or bank details for payment processing (if applicable).
• Website Usage Data: Information collected via cookies, such as IP addresses, browser type, and pages accessed.
Additionally, when using our services, we rely on ServiceM8 and ServiceM8 Pay, platforms that assist us in managing bookings, communications, and payments. These platforms may collect and process personal information as required to provide their services.
3. How We Use Your Information
We use the information we collect to:
• Provide and deliver the services you request.
• Communicate with you regarding your service bookings, quotes, and inquiries.
• Improve our services, website, and customer experience.
• Process payments and manage billing information.
• Comply with legal obligations and resolve disputes.
4. Third-Party Services
We utilize ServiceM8 to manage job bookings, scheduling, and client communication, and ServiceM8 Pay for payment processing. These platforms may collect, store, and process your personal data on our behalf. We ensure that our use of these platforms complies with applicable privacy laws and regulations.
• ServiceM8: For more details on how ServiceM8 handles your personal information, you can refer to the ServiceM8 Privacy Policy.
• ServiceM8 Pay: For payment processing, ServiceM8 Pay is integrated with Stripe, a secure payment gateway. You can refer to the Stripe Privacy Policy for details on how payment data is handled.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Trusted third parties who assist us in delivering our services (e.g., plumbers, technicians, or contractors for repairs).
• Payment Processors: Third-party payment providers such as ServiceM8 Pay and Stripe for transaction purposes.
• Legal Requirements: If required by law or legal proceedings.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our security measures include encryption, firewalls, and secure access protocols.
However, no data transmission over the internet can be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
You have the right to:
• Access and update your personal information.
• Request the deletion of your data, subject to legal retention requirements.
• Withdraw consent to the use of your data at any time, where applicable.
• Opt-out of marketing communications.
To exercise your rights, please contact us at the details provided below.
9. Cookies
Our website uses cookies to improve your browsing experience and gather statistical information. You can control cookies through your browser settings, and you may refuse the use of cookies. However, this may limit your ability to use certain features of our website.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Pro Detect Leak Detection
📧 Email: [email protected]
📞 Phone: 0493 495 796
🌐 Website: www.prodetectleak.com.au